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Our Mastercard® und debitcard® also offers you the special advantages of a credit card that can be used globally, with the appropriate level of security. To use your cards in e-commerce, simply register your cards here and use the new TransactVerify app.
available 24 hours a day, seven days a week including public holidays.
Domestic (toll-free)
Tel. 0800 588 78 25
International and from mobile phone networks
Tel. +49 201 3101-102
Note on entry: At the beginning, an individual insurance policy number is requested: Please select the option "No insurance policy number received" below to start with the claim notification. In the further course, the following data should then be entered in the "Supplementary information" field:
Click here to look up the exchange rates used for payment transactions with your card that were made abroad.
Innovative and convenient application with the following functions:
Scan the following QR code, download the new app directly from the App Store or Google Play Store and register directly and easily.
Download for iOS Download for Android
*Only possible within the EEA states
We recommend the new TransactVerify app. If you do not want to do this, you can continue to use Mastercard® Identity Check™ for the mTAN process.